Privacy Policy

Privacy Policy

Effective Date: August 26, 2026
Last Updated: August 26, 2026

TC Operations and Design, LLC (“TC Operations and Design,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, customer relationship management system, communications, and related business services.

TC Operations and Design, LLC provides real estate transaction coordination services and healthcare provider credentialing and credential-management services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal and business information that you voluntarily provide to us, including:

• Name

• Business or organization name

• Email address

• Phone number

• Mailing or business address

• Property address, when applicable

• Professional or practice information

• Information submitted through website contact forms

• Information submitted through scheduling links

• Communications and correspondence

• Information necessary to establish, manage, or provide requested services

We may also receive information from clients or authorized third parties when reasonably necessary to perform services on their behalf.

How We Use Your Information

We may use information collected through our website, CRM, and communications to:

• Respond to inquiries

• Communicate with prospective and current clients

• Provide transaction coordination services

• Provide healthcare provider credentialing and credential-management services

• Schedule appointments, consultations, and follow-ups

• Send reminders and service-related updates

• Maintain client relationships and service status

• Coordinate with authorized parties involved in providing requested services

• Maintain business and administrative records

• Improve our services and communications

• Protect against fraud, misuse, or unauthorized activity

• Comply with legal, contractual, and regulatory obligations

Real Estate Transaction Coordination

When providing transaction coordination services, we may receive information necessary to assist with a real estate transaction.

Depending upon the services requested, this may include contact information, property information, transaction dates and deadlines, contract-related information, and communications involving authorized transaction participants.

Information may be shared as reasonably necessary with authorized parties involved in a transaction, such as:

• Real estate agents and brokerages

• Buyers or sellers

• Title and escrow companies

• Lenders

• Inspectors

• Home warranty providers

• Other authorized service providers or transaction participants

TC Operations and Design, LLC provides transaction coordination and administrative support services and does not independently provide legal, tax, lending, title, escrow, or real estate brokerage advice unless separately authorized and legally permitted.

Healthcare Provider Credentialing Services

When providing healthcare provider credentialing and credential-management services, we may maintain ordinary client and professional contact information within our customer relationship management system.

This may include:

• Provider or client name

• Practice or organization name

• Business contact information

• General credentialing or service status

• Administrative reminders and deadlines

• Communications related to services being provided

Sensitive credentialing information required to perform credentialing activities may be accessed through authorized credentialing, payer, government, licensing, or healthcare systems, such as CAQH ProView.

TC Operations and Design, LLC does not use its customer relationship management system as a repository for sensitive credentialing documentation or credentials maintained within those systems.

When access to credentialing information is necessary, we access and use the information only as authorized and only for purposes reasonably necessary to perform the credentialing or credential-management services requested.

Individuals should not submit Social Security numbers, passwords, patient medical information, financial account information, or other highly sensitive information through our public website contact forms or ordinary CRM communications.

Customer Relationship Management

We may use third-party customer relationship management and communication systems, including Follow Up Boss, to manage:

• Contact information

• Leads and inquiries

• Client relationships

• Communications

• Appointment and follow-up activity

• Service-related reminders

• General business administration

Our CRM is not intended to serve as a repository for sensitive healthcare credentialing records or patient medical information.

Sharing of Information

We do not sell personal information or telephone numbers.

Data will not be sold or shared with third parties for marketing or promotional purposes.

We may disclose information when reasonably necessary to:

• Provide services requested by you or our client

• Communicate with authorized service providers

• Coordinate real estate transactions

• Perform authorized healthcare credentialing activities

• Operate systems that support our business

• Protect our rights, property, systems, or users

• Prevent fraud or security incidents

• Comply with applicable law, regulation, subpoena, court order, or other legal process

Third-party service providers may receive information only to the extent reasonably necessary to perform services on our behalf or at the direction of our client.

Service Providers

We may use third-party companies and platforms to support business operations, including:

• Customer relationship management

• Email and communications

• Cloud productivity and storage

• Scheduling

• Accounting

• Electronic signatures

• Transaction management

• Credentialing

• Website hosting

• Information technology and security

These third-party providers maintain their own privacy and security practices and may process information according to their applicable agreements and privacy policies.

Text Messages, Phone Calls, and Email Communications

By providing your contact information and, where applicable, consenting to communications, you may receive calls, emails, or text messages from TC Operations and Design, LLC regarding services you requested or expressed an interest in receiving.

SMS Terms and Conditions

We may use SMS messaging to communicate regarding appointments, reminders, service updates, requests for information, deadlines, schedule changes, and other matters related to our transaction coordination or healthcare credentialing services.

You may cancel SMS communications at any time by replying STOP to a text message from us. After you send STOP, you may receive a confirmation that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages unless you subsequently opt in again.

If you experience issues with the messaging program, reply HELP for assistance or contact us at:

hq@tcopsdesign.com 

Wireless carriers are not liable for delayed or undelivered messages.

Message and data rates may apply to messages sent to you from us and to messages you send to us. Message frequency varies.

Consent to receive SMS messages is not a condition of purchasing or receiving our services unless the communication is otherwise necessary to perform services you have separately requested.

If you have any questions regarding privacy, please read our Privacy Policy: https://www.tcopsdesign.com/privacy-policy 

Opting Out of Communications

You may:

• Reply STOP to opt out of SMS communications

• Reply HELP for SMS assistance

• Use an unsubscribe link included in marketing emails, when applicable

• Contact us directly to update your communication preferences

Opting out of promotional communications does not prevent us from sending communications reasonably necessary to perform services you requested, administer an existing business relationship, protect security, or comply with legal obligations.

Website and Technical Information

When you access our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Referring website

• Pages viewed

• Date and time of access

• General website usage information

We may use cookies or similar technologies to operate the website, understand site usage, improve functionality, and maintain security.

You may be able to restrict cookies using your browser settings, although doing so may affect website functionality.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, or information storage system can be guaranteed to be completely secure.

For this reason, sensitive credentialing information should only be provided through the secure methods or authorized systems designated for that purpose.

Data Retention

We retain personal and business information for as long as reasonably necessary to:

• Provide requested services

• Maintain our business relationship

• Meet contractual requirements

• Maintain appropriate business records

• Resolve disputes

• Protect legal rights

• Comply with applicable laws or regulations

Information maintained within third-party platforms may also be subject to the retention practices and requirements of those platforms.

Third-Party Websites and Platforms

Our website or services may link to or interact with third-party systems, including credentialing platforms, payer portals, government websites, transaction-management systems, and other services.

This Privacy Policy does not govern information collected independently by those third parties.

We encourage users to review the privacy policies and terms applicable to third-party platforms they use.

Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website.

Your Privacy Choices

Depending upon applicable law and the circumstances of our relationship with you, you may request that we:

• Provide information regarding personal information we maintain about you

• Correct inaccurate contact information

• Delete certain information where permitted

• Update communication preferences

• Stop marketing communications

Certain information may need to be retained when required by contract, law, regulation, or legitimate business purposes.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our business, services, technology, legal requirements, or privacy practices.

Any revised version will be posted on this page with an updated effective or revision date.

Contact Us

If you have questions about this Privacy Policy or our information-handling practices, contact:

TC Operations and Design, LLC

Email: hq@tcopsdesign.com
Phone: 520.462.4776

Please do not include Social Security numbers, passwords, patient medical information, banking information, or other highly sensitive information in ordinary email communications.